Warranty lengths vary by manufacturer and product type. Electronics and control boards often carry longer terms than consumables. Refer to the product page or contact us for specifics on your item.
Warranty
🛡️ Warranty
All parts sold by Stratus Water Systems are genuine OEM and covered by the original manufacturer’s warranty. We’ll help you resolve issues quickly and fairly.
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Coverage Source
Warranty terms are provided by each manufacturer. Coverage length and remedies may vary by product and brand. Check the product page for any item-specific notes.
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Proof of Purchase
Please keep your order confirmation. A valid receipt is required to process warranty claims.
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What’s Typically Covered
Defects in materials and workmanship under normal use during the stated warranty period, per the manufacturer’s policy.
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Common Exclusions
- Damage from improper installation, misuse, or modification
- Wear items/consumables (e.g., filters, membranes) used beyond normal service life
- Damage from freezing, flooding, or poor water quality outside specs
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How to File a Warranty Claim
- Email support@stratuswatersystems.com with your order number.
- Describe the issue and attach clear photos/video of the product, install, and any error codes/labels.
- Include the product serial/lot number if available.
Dead-on-arrival or shipping damage? Please contact us within 7 days of delivery with photos of packaging and the item so we can assist immediately.
What is the warranty period for my item?
Are filters and membranes covered?
Consumables are generally not covered for normal wear or clogging, but manufacturing defects are addressed under the manufacturer’s policy. Always install per guidelines and replace at recommended intervals.
Will you replace or refund?
Remedies (repair, replacement, or refund) follow the manufacturer’s warranty terms. We coordinate the process and keep you updated at every step.
Do I need a professional installer?
Not always, but warranties typically exclude damage from improper installation. If you’re unsure, we can connect you with professional installers—start on our Contact page.
How long does a claim take?
Most claims are reviewed within 3–5 business days after receiving all details. Complex cases may require additional manufacturer review.
Questions about warranty coverage on a specific part? Email support@stratuswatersystems.com with your order number and we’ll help right away.