Email your order number
Start by emailing your Stratus order number and the product you are claiming.
Warranty & Product Support
Warranty Support for Water Filtration Products
We help customers resolve product issues quickly, confirm warranty next steps, and coordinate support for replacement filters, RO systems, membranes, and compatible water filtration parts.
Warranty terms vary by product and manufacturer.
Some products are covered by the original manufacturer warranty, while replacement filters and membranes may be treated as consumable parts. Product-specific terms may vary.
Coverage Overview
What May Be Covered
- Manufacturing defects in materials or workmanship
- Dead-on-arrival products reported soon after delivery
- Product failures under normal recommended use
- Electronics, control board, or system faults where applicable
- Shipping damage reported within the required window
Important Exclusions
What Is Usually Not Covered
- Normal wear on replacement filters or RO membranes
- Clogging caused by water quality, sediment, or lack of maintenance
- Improper installation, misuse, or product modification
- Freeze damage, flooding, pressure issues, or external damage
- Damage caused by not following product guidelines
Claims Process
How to File a Warranty Claim
Send us the right details upfront so we can review your issue and coordinate next steps as quickly as possible.Include photos and issue details
Add clear photos of the product, installation, packaging, model label, error codes, or visible damage.
We review the claim
Most claims are reviewed within 3–5 business days after all required details are received.
Resolution follows warranty terms
Depending on the product and issue, the resolution may include repair, replacement, refund, or manufacturer-directed support.
Ready to start?
Email Support
Email support with your order number, issue details, and photos.
DOA or shipping damage?
Contact Stratus Water Systems within 7 days of delivery. Include photos of the item, outer packaging, inner packaging, and any visible damage. Please keep the original packaging until the issue is resolved.
Warranty FAQ
Common Warranty Questions
Answers about product coverage, replacement filters, membranes, claims, proof of purchase, and support timing.How long is my warranty period?
Warranty periods vary by manufacturer and product type. RO systems, electronic components, replacement filters, membranes, and parts may each have different coverage terms. Contact us with your order number if you need help confirming your product’s warranty details.
Are replacement filters and RO membranes covered?
Replacement filters and RO membranes are typically considered consumable parts, so normal wear, clogging, or scheduled replacement is usually not covered. However, a manufacturing defect in a new filter or membrane may be reviewed under the applicable product or manufacturer policy.
What information do I need to file a claim?
Please include your Stratus order number, product name, a description of the issue, photos of the product, photos of the installation if relevant, and any model or serial labels. For shipping damage, include photos of the packaging as well.
Will I receive a repair, replacement, or refund?
Warranty remedies depend on the product, issue, and manufacturer terms. After review, the resolution may include repair, replacement, refund, or additional manufacturer-directed troubleshooting.
Do I need a professional installer?
Some water filtration products are designed for straightforward replacement, while others may require professional installation. Damage caused by improper installation is usually not covered, so follow the product instructions carefully and contact us if you are unsure.
How long does a warranty claim take?
Most claims are reviewed within 3–5 business days after all required information is received. Complex claims, manufacturer reviews, or missing documentation may take longer.
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