- Installed or used filters, membranes, or components
- Items not in original packaging or missing parts
- Special order or clearance items (if marked on the product page)
Shipping & Returns
🚚 Shipping & Returns
Fast US shipping, easy 30-day returns, and genuine OEM parts you can trust.
⏱️
Processing Time
Orders ship from the USA within 1–2 business days. You’ll receive a tracking email as soon as your order leaves our warehouse.
📦
Transit & Rates
Typical delivery is 3–5 business days within the US. Shipping rates are calculated at checkout based on weight and destination.
🔄
30-Day Returns
Unused items in original packaging can be returned within 30 days of delivery.
- Items must be new, uninstalled, and complete.
- Return shipping is customer-paid unless we made an error or the item arrived damaged.
🧾
How to Start a Return
Email us with your order number and reason for return:
Damaged or incorrect item? Please contact us within 7 days of delivery with photos so we can make it right quickly.
What items are non-returnable?
When will I get my refund?
Once your return is received and inspected, refunds are issued to the original payment method within 3–5 business days. You’ll receive an email confirmation.
Do you ship outside the US?
At this time we ship to US addresses only. For special requests, please contact us.
Exchanges
Need a different part? The fastest way is to place a new order and start a return for the original item.
Questions? We’re happy to help: support@stratuswatersystems.com